Track Your Order

Follow your gear from our warehouse to your door.

Please enter your tracking number below to check your order status.

If you just received your shipment notification, please allow 1 to 2 business days for the tracking information to update in the carrier’s system.

A Note on Freight Deliveries

If you ordered a heavy or oversized item (such as a sauna or hot tub), your order will be shipped via a specialized LTL freight carrier. Standard transit time for freight is 5 to 10 business days.

The freight carrier will contact you directly at the phone number provided at checkout to schedule a specific delivery appointment. Please ensure someone is present at the shipping address to receive and sign for the delivery.

Need Help?

If your tracking number is not working, or if your estimated delivery date has passed, please do not hesitate to reach out to our support team. Have your Order ID ready.

Email: support@whaval.com
Phone: +1 (854) 205-8349